Frequently Asked Questions (FAQ)

Shipping

How long does shipping take?
Most orders are delivered within 7–20 business days depending on your location. Some items may take up to 30 days during peak periods. You will receive a tracking number once your order has shipped.

Do you ship internationally?
Yes, we ship to Canada, the United States, and select international destinations. Shipping times and rates vary by location.

How do I track my order?
Once your order ships, you will receive an email with your tracking number. You can use it to track your package directly on the carrier's website.

Orders

Can I change or cancel my order?
We process orders quickly. If you need to make a change, please contact us at ES@eri-siciliano.com as soon as possible. We will do our best to accommodate your request before the order ships.

What if my item arrives damaged or incorrect?
We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or refund promptly.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for most items. Items must be unused and in their original condition. Please visit our Refund Policy page for full details.

How long does a refund take?
Once your return is approved, refunds are processed within 10 business days to your original payment method.

Products

Are your products good quality?
We carefully select every product we offer to ensure it meets our quality standards. We stand behind what we sell — if you're not satisfied, we'll make it right.

Do your products come with a warranty?
Warranty coverage varies by product. Please refer to the individual product listing or contact us for details.

Contact Us

How can I reach you?
You can contact us via email at ES@eri-siciliano.com, through our Contact page, or via the live chat on our website. We aim to respond within 1–2 business days.